Refund policy
HanStyle Return & Refund Policy
Thank you for shopping with HanStyle! We value your trust and want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.
1. Returns
We accept returns only for defective or incorrect items received.
To be eligible for a return:
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The item must be unused, unwashed, and in the same condition that you received it.
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It must also be in the original packaging with tags attached.
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You must contact us within 3 days of receiving your order.
To request a return, please message us on WhatsApp (+94 74 2606379) or email us at hanstylee@gmail.com with your order number and clear photos of the item.
2. Non-returnable Items
We do not accept returns for:
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Change of mind or wrong size ordered
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Sale or discounted items
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Items showing signs of wear or damage after delivery
Please check our size guide carefully before placing your order.
3. Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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If approved, a replacement item or store credit will be issued.
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Cash refunds are only provided if the item is out of stock.
Refunds (if applicable) will be processed within 7 business days.
4. Exchanges
If you received a defective or wrong item, we’re happy to send a replacement free of charge.
Please contact us within 3 days of delivery.
5. Contact Us
If you have any questions about returns or refunds, please contact us:
📞 WhatsApp: +94 74 2606379
📧 Email: hanstylee@gmail.com
📍 Instagram / Facebook: @hanstyle.lk